Frequently Asked Questions

AsiaMedHub is a medical tourism platform that connects international patients with top-tier hospitals and healthcare providers across Asia. We provide end-to-end concierge services including treatment matching, hospital coordination, visa support, travel arrangements, interpreter services, and follow-up care. Simply fill out our online medical intake form, and our team will evaluate your needs and provide a personalized treatment plan within 48 hours.

Getting started is easy. Fill out our online medical intake form with your personal details and medical information. Our team will review your case and contact you within 48 hours with treatment options, cost estimates, and recommended hospitals. There is no obligation, and the initial consultation is completely free.

We offer a wide range of treatments including oncology (cancer care), orthopedics (joint replacement, spine surgery), cardiac surgery, neurology, fertility treatments (IVF), traditional Chinese medicine (TCM), comprehensive health check-ups, and cosmetic surgery. If you need a treatment not listed, contact us and we will find the right specialist for you.

All partner hospitals undergo a rigorous selection process. We evaluate international accreditation (JCI, ISO), surgical success rates, infection control standards, specialist credentials, patient reviews, and technology infrastructure. Only hospitals that meet our strict quality criteria are included in our network.

Costs vary depending on the treatment, hospital, city, and length of stay. Generally, medical care in Asia is 30\u201380% more affordable than in Western countries while maintaining comparable or superior quality. After you submit your intake form, we provide a detailed, itemized cost estimate with no obligation. Our team can also help you compare options across different cities and hospitals.

Yes. Once your treatment is confirmed, we provide official visa support letters and all documentation required by the embassy. Our team guides you through the visa application process and can advise on the appropriate visa type based on your treatment duration. We also provide invitation letters for companions traveling with you.

Language is never a barrier. We provide professional interpreter services and multilingual patient coordinators who speak English, Mandarin Chinese, Arabic, Japanese, Thai, Malay, Indonesian, and French. All medical documents, reports, and discharge summaries are translated into your preferred language. During your stay, our coordinators are available 24/7 to assist with communication.

Absolutely. Your data is protected with 256-bit SSL/TLS encryption for all transmissions and encrypted storage for medical records. We comply with Thailand's Personal Data Protection Act (PDPA), the European Union's GDPR, and China's Personal Information Protection Law (PIPL). Only authorized medical staff directly involved in your care can access your information. We never sell your data to third parties.

Yes, you are welcome to bring family members or companions. We can arrange accommodation, airport transfers, and local guidance for your companions. Many of our partner hospitals offer companion-friendly rooms and amenities. Please indicate your preference in the intake form so we can make appropriate arrangements.

The duration depends on your treatment. Health check-up packages typically take 1\u20132 days. Surgical procedures generally require 1\u20133 weeks, including pre-operative consultation, the procedure itself, and initial recovery. Complex treatments may require a longer stay. We provide a recommended timeline after reviewing your case.

We arrange follow-up consultations via video call with your treating doctor so you can discuss your recovery progress. All medical reports, lab results, and discharge summaries are provided in your language. Our team stays in touch to monitor your recovery and can coordinate with your local doctor if needed.

We accept major credit cards (Visa, Mastercard, Amex), international bank transfers, and online payment platforms such as PayPal and Alipay. Many partner hospitals also accept direct billing from international insurance companies. Contact our team for detailed payment information and to discuss the best option for your situation.

Cancellations made more than 14 days before your scheduled treatment date receive a full refund of any deposits paid. Cancellations made within 14 days of the scheduled date may incur a fee equivalent to administrative costs incurred. In case of medical emergency or unforeseen circumstances, we review each case individually. Please refer to our Terms of Service for complete details.